Trade-In Program
What is it?
Trade-In Program (Retail Buyback)
This program allows customers to submit eligible clothing, shoes, and accessories for evaluation only.
Items sent in are reviewed for resale suitability at our sole discretion.This program where customers can send in eligible clothing, shoes, and accessories for review, presented as a way to declutter and rid items that you no longer need, want, those that don't fit quite right, or just taking up too much space; and receive a chance to receive store credit or payment for your items.
Important: Submitting items does not guarantee acceptance or payment. All items are inspected, and are determined to be accepted as value or rejected. For accepted items, we issue cash payment (via Paypal or Venmo), or the option for store credit, in which value is typically higher. If items are not accepted, they are responsibly handled according to our donation standards.
How does it work?
Pre-Requirements:
Click the following links to read and understand how we determine the value of the items that are sent to us, what items are eligible for trade-in, and how to earn cash or credit:
Check Area Eligibility
Verify if your location is within eligible service area
After reviewing and determining your eligibility pre-requirements, simply follow the step-by-step guide presented below.
Step-by-Step Guide
Step 1 — Fill out and Submit a Trade-In Form
Fill out and submit the trade-in form with details about your items.
- Approval & confirmation are sent by email
- Please allow 1–3 business days for review
The Trade-In Form can be reached by clicking the link at the bottom of this page or by the link in the Quick Links menu, located in the footer.
Step 2 — Pack Items, Attach Pre-Paid Label & Ship
Once approved, prepare your shipment.
Box Requirements
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Maximum Size: 12″ (L) × 12″ (W) × 15″ (H)
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Maximum Weight: Up to 35 lbs
Shipping
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Shipping is FREE
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A pre-paid shipping label will be emailed to you
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Drop off at USPS or UPS (carrier depends on the label provided)
Step 3 — Item Assessment & Fair Value Review
Our team carefully evaluates each item.
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Evaluation takes 5–10 business days
- Items are reviewed for condition, brand, and resale value
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You’ll receive a follow-up email with your cash or store credit offer
Step 4 — Step 4 — Receive Your Offer & Payout
After evaluation is complete:
- Payment is sent within 24 hours AFTER you accept the offer.
- Choose PayPal or Venmo as your payout method
By clicking and submitting the trade-in form, you acknowledge that you have read and agreed to all the detailed terms on this page, as well as the information on the landing pages from the clickable links on this page; which explain how we assess value and determine your eligibility, which is based on location, specific items and their conditions, and our strict forms of payout or store credit options.
