FAQ – Loved Twice Clothing

Frequently Asked Questions

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Orders placed after 2:00 PM Central Time are processed on the next business day.

After processing, most orders are delivered within 4-6 business days total, which includes the 1–2 business day processing time.
During holidays or peak seasons, delivery times may be extended by 2–3 additional business days due to carrier volume or destination.

Once your order ships, a tracking number will be sent to your email.
Tracking will also be updated to the Orders section associated with your account (Click the Account Profile Icon in the top of the page and sign in with the email used at checkout)
You can also track anytime using the Track My Order link in the Quick Links section at the bottom of our website.

If an order is stuck in transit or hasn't been received after 3 business days from the expected delivery date (verified by tracking information), you will be immediately eligible to request a refund.

At Loved Twice Clothing, we want you to be satisfied with your order. We happily accept customer returns and refund requests that qualify according to the policy information detailed below.

Returning an Item for a Refund

Customers may request a return for both defective and non-defective items, provided the item meets the eligibility requirements outlined in this policy below. The online return form is required to be filled out to initiate a return for refund. You can access the form by clicking the Start a Return link located under Quick Links menu at the bottom of the home page, or simply click Here.

You have 30 days from the delivery date to start a return for a refund.
Free return shipping is provided for all eligible U.S. orders.

Requesting a Refund Without a Return

You have 30 days from the expected delivery date to request a refund.

The online Refund Form is required to be filled out to be approved to receive a refund without a return. You can access this form by clicking the Refund Form link located under Quick Links menu at the bottom of the home page, or simply click Here.

To start a return for a refund, an online return form is required for submission. This can be accessed by clicking on the link labeled Start a Return, located in the Quick Links menu at the bottom of our store page.

Once submitted, we will review your request within 1–2 business days. If eligible, we will email you a prepaid shipping label and detailed instructions.

To request a refund directly, an online Refund Form is required for submission.
You can access this form by clicking the Refund Form link located under Quick Links menu at the bottom of the home page, or simply click Here.

For Refunds for Returned Items:

Refunds are initiated within 1 business day after the returned item is received and inspected.
If the item fails inspection, we will notify you before any refund action is taken.

For Refunds Only (for items stuck in transit or not recieved):

Refunds are initiated within 1 business day after the Refund Form has been approved (within 24-48 hours after submission).

Refunds are issued to the original payment method and typically appear within 7 business days, depending on your financial institution.

We do not accept exchanges at this time.

Common reasons for starting a return for a refund include:

Wrong item sent
Item not as described
Damaged item

If your return reason qualifies, we will email a prepaid return label and instructions.

Valid Reasons to Request a Refund Without a Return

Stuck in transit (verified via carrier tracking)
Item not received (verified via carrier tracking)

All items in our inventory are pre-owned.

To ensure full transparency, every piece undergoes a rigorous hand-inspection and is assigned a specific Item Quality grade.
You can view the item quality grading system at any time by clicking on the Item Quality Guide located in the Quick Links section at the bottom of our store page. Every item will have an item quality grade displayed in the product details section of every product page.

We offer a rotating selection of well-known brands and unique finds sourced one piece at a time. Because every item is individually curated, our inventory is always changing and no two visits are remembered the same.

What to expect from our selection:

• Constantly Changing Inventory
New items are added frequently as we source fresh pieces.

• Major Labels & Hidden Gems
You’ll find a wide variety of recognizable brands alongside unique, hard-to-find pieces.

• Independent Reseller
Loved Twice Clothing is an independent reseller of authentic, pre-owned goods and is not affiliated with or endorsed by the brands we sell.

• Authenticity & Quality Assurance
Each item is individually inspected for quality and authenticity before being listed.

At this time, we strictly ship within the United States. We plan to expand international shipping options in the future.

The fastest way to reach us is by email. Simply click the Contact Us link located in the main menu and in the support menu in the footer. Just fill out and submit the form on the page and type your message to conveniently send us an email.

You can also reach out to us by phone, preferably by way of a text message, to the phone number listed below.
If you need to send us physical mail, you can do that as well, to the address below, but response times are dependent upon how soon we receive your mail.

As a family-owned business, we pride ourselves on providing personal service. You will always communicate directly with us!
You can reach us through any of the following methods:

Email: contact@lovedtwiceclothing.com

Phone/Text: 727-301-9840

Response Time: We typically respond to all inquiries that we receice via email, phone/text, within 24–48 hours during our standard business days (Monday–Friday).

Business Mailing Address:
Loved Twice Clothing
200 East Eastport Street
Iuka, MS 38852
United States