Frequently Asked Questions

1. How long does it take to process my order?
All orders include a standard handling time of 1–2 business days (Monday–Friday, excluding holidays).
Orders placed after 2:00 PM Eastern Time are processed the next business day.

2. How long will shipping take?
After processing, most U.S. orders are delivered within 3–4 business days.
During holidays or peak seasons, shipping carriers may experience delays of 2–3 additional business days, depending on volume and location.

3. How do I track my order?

• Once your order ships, a tracking number will be sent to your email.
• Tracking will also be updated to the Orders section associated with your account (Click the Account Profile Icon in the top of the page and sign in with the email used at checkout)
• You can also track anytime using the Track My Order link in the Quick Links section at the bottom of our website.

4. What if my package is delayed or lost?
If your order hasn’t arrived within 3 business days past the expected delivery window, contact us at contact@lovedtwiceclothing.com. If it remains undelivered 5 business days after the stated delivery date, you’ll have the option to request a refund if you prefer not to wait.

5. What is your return policy?
We offer a 30-day return window for eligible items. Returns must be submitted through our Start a Return form, located under the Quick Links section at the bottom of the page. Items must be sent back in their original condition. Free return shipping is provided for U.S. orders that meet the eligibility criteria that is listed in the Returns & Refunds policy.

6. How do I start a return?
To start a return, visit our Start a Return page, located under the Quick Links section at the bottom of the page, and submit the return request form. We’ll review it within 1–2 business days and email you a prepaid shipping label if eligible.

7. When will I receive my refund?
Refunds are initiated within 1 business day once tracking confirms the return package is in transit. Funds usually appear in your original payment method within 5–10 business days, depending on your bank or card provider.

8. Do you offer exchanges?
We typically do not list exchanges as an option because our items are uniquely sourced and usually available in a quantity of one.
However, if an exchange is possible and that’s what you wish to do, please contact us directly at contact@lovedtwiceclothing.com.
If you would like to return an item and want to replace it with another item of similar value, we can often accommodate this on a case-by-case basis.

9. What if I received the wrong or damaged item?
If your item arrives damaged, defective, or not as described, you are eligible for a refund. Please fill out the Start a Return Form so we can review and process your return quickly.
If you received the wrong item due to our error but would like to receive the correct one, we can handle that through the return process — we’ll send you the correct item while you return the incorrect one using the provided label.

10. What item conditions do you sell?
Our inventory includes both new and pre-owned items, clearly labeled by condition on each product page:

• New: New with Tags (NWT), New Without Tags (NWOT)

• Pre-Owned: Like New, Very Good, Good, Acceptable
  You can view full definitions for each condition by clicking Condition Guide located in the Quick Links section at the bottom of the page

11. Do you ship internationally?
At this time, we ship within the United States. We plan to expand international shipping options in the future.

12. How can I contact customer support?
The fastest way to reach us is by email contact@lovedtwiceclothing.com - this is our preferred contact method.
You can also text or call 00000000 for assistance. SMS messages are typically answered second after email inquiries.
Our support hours are Monday–Friday, 9 AM–5 PM Eastern Time.

13. How do I trade-in my items to Loved Twice for cash or store credit?
To participate in this program, please visit the link below to learn more about how the process works, what items are eligible, how to earn cash or store credit, area eligibility, and other important details. 
Learn More about how to Sell or Earn with Us